Privacy Policy

1. Introduction

Nathira ("we", "us", "our") is committed to handling your personal information with care and transparency. This policy explains what information we collect when you use our website or contact us about our watch care services, how we use it, and what rights you have in relation to it.

This policy applies to information collected through our website at nathira.blog and through direct contact by telephone or email. Our services are provided from Bangkok, Thailand, and this policy is governed by Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA 2019).

2. Information We Collect

We collect only what is necessary to provide our services and respond to your enquiries:

• Contact information: name, email address, and telephone number when you submit our contact form or call us directly.
• Service information: details about your watch that you share with us when arranging or discussing a service.
• Website usage data: if analytics cookies are accepted, we may collect anonymised information about how visitors use our site (pages visited, time spent, device type).
• Cookie preferences: your consent choices are stored locally in your browser.

We do not collect payment card details through our website. Payments are handled in person at collection.

Legal basis for processing: We process contact form data on the basis of your consent (Article 6(1)(a) equivalent under PDPA). Service-related data is processed under the performance of a contract. Analytics data is processed under legitimate interest, and only where you have accepted analytics cookies.

Retention: Contact enquiry data is retained for up to 24 months. Service records (including appraisal documents) are retained for up to 5 years for reference and dispute resolution purposes.

3. How We Use Your Information

• To respond to enquiries submitted through the contact form or by telephone.
• To arrange, carry out, and follow up on watch care services.
• To prepare and issue appraisal documents you have requested.
• To understand how our website is used, so we can improve it (analytics only, where consent given).
• To comply with legal obligations where applicable.

We do not use your information for automated decision-making or profiling. We do not send marketing emails unless you have specifically asked us to keep you informed.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it in the following limited circumstances:

• Service providers: Website hosting and analytics tools may process data on our behalf, under appropriate data processing agreements.
• Legal requirements: We may disclose information if required to do so by Thai law or in response to a lawful request from a public authority.
• Appraisal documents: If you request a written appraisal for insurance or estate purposes, the document is provided to you. You control how it is shared thereafter.

5. Data Protection Measures

• Our website is served over HTTPS (encrypted connection).
• Access to stored contact records is restricted to workshop staff who need it to provide the service.
• Physical records (for appraisal documentation) are stored in a locked filing cabinet at our workshop.
• In the event of a data breach affecting your personal information, we will notify you without undue delay and, where required, inform the relevant Thai authority.

6. Cookies

Our website uses cookies to function and to understand usage patterns. You can manage your cookie preferences at any time. For full details, please see our Cookie Policy.

• Essential cookies: Required for the site to work correctly. Cannot be disabled.
• Analytics cookies: Help us understand how visitors use the site. Only active if you accept.
• Preference cookies: Store your settings (such as cookie consent). Only active if you accept.

7. Your Rights

Under the Thai PDPA and general data protection principles, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete information.
• Request deletion of your data, where no legal obligation requires us to keep it.
• Withdraw consent for processing based on consent, at any time.
• Object to processing carried out under legitimate interest.
• Data portability where processing is automated and based on consent or contract.
• Lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand if you believe your rights have been infringed.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external sites (for example, Google Maps). We are not responsible for the privacy practices of those sites. We recommend reading their privacy policies before providing them with any personal information.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will post a notice on our website. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

11. Contact

For any questions or requests relating to this policy or to your personal data:

• Email: [email protected]
• Address: Nathira, 41/6 Thanon Silom, Bang Rak, Bangkok 10500, Thailand
• Telephone: +66 2 718 4093